Shipping Policy

Shipping policy

(Updated at 20 Jul, 2022)

Shipping Fee

Delivery Time

Order will be processed within 3 business days if orders placed before 18:00pm Monday to Friday (Hong Kong time). Goods will be dispatched on regular working days (Monday to Friday Hong Kong time). 

Order Tracking

A tracking number is provided for all orders . For an up-to-date status of your order, you can enter the tracking number that we have provided in the deliverer’s website.

Use of Forwarder

Delivery service provider of the order is selected by Cubed. Your rights regarding the delivery of the products shall be governed by the terms and conditions of such a forwarder, which will be available for perusal upon request. By choosing the forwarder we recommend, you agree that we will appoint such a forwarder to handle all the aspects of the delivery on your behalf. We will not be responsible for any act or failure to act on the part of such a forwarder. We disclaim any liability whatsoever and you assume all risks and liabilities associated with its use.

Events Outside Our Control

An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.

If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms of Sale:

1. We will contact you as soon as possible to notify you;
2. Our obligations under these general conditions will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.

Where the Event Outside Our Control affects Our delivery of a product to you, we will arrange a new delivery date with you after the Event Outside Our Control is over. You may cancel the contract if an Event Outside Our Control takes place and you no longer wish us to provide the products. Please see your cancellation rights under Cancellation above.

Refuse a Shipment

If you refuse a shipment from Cubed, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Cubed. This amount will be deducted from your merchandise refund.

Incorrect Delivery Address

If a package is returned due to an incorrect or incomplete shipping address provided by the customer, he/she will be responsible for the return shipping cost as well as the redelivery cost. Cubed is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer.

If you realize after placing your order you have given the wrong address, please contact us via customercare@cubedhk.com

Import Taxes & Duties

Please be advised that import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the regarding destination.

Payment of these charges and taxes is the responsibility of the recipient and will not be covered by Cubed. For further details of charges, please contact your local customs office.

In some occasions packages may be delayed due to custom clearance.

Customs & Regulations

Customers should check local postal regulations for restricted items, as Cubed cannot be held liable for any items that are not accepted into the regarding country.